Sponsored by USOC Bio-Medical Services
USOC Bio-Medical Services is a leader in the medical device industry determined to know its customers, provide high-quality services, build solid relationships and maintain vendor neutrality. The company’s core values, as stated in its mission statement, are quality, integrity, innovation, accountability, collaboration and leadership.
Ali Youssef founded USOC Bio-Medical Services in 2009 to offer “simple solutions for complex devices” –namely, biomedical, respiratory and durable medical equipment. His goal to create an efficient and reliable repair company that focused on biomeds continues to motivate the entire team at USOC Bio-Medical Services.
Today, USOC employs more than 100 people who provide biomedical equipment repair solutions to health care facilities, clinics and medical companies of all types and sizes. The company’s commitment to providing high-quality, cost-effective equipment and services is reflected in its ISO 9001:2008 and 13485:2016 certifications.
USOC, located in Irvine, California, has a proven approach designed to keep medical equipment running in peak condition at a guaranteed cost savings. The company is used as a reference by the market for patient monitoring equipment repair and for refurbished devices. Additionally, the USOC team strives to help biomeds who may not specialize in specific types of equipment when faced with the daunting task of maintaining patient monitoring devices and every type of hospital equipment. The company partners with the BMET community and is present at biomed tradeshows throughout the United States.
For more about USOC, we asked them to share their insider knowledge about the company’s services, goals and customer service.
Q: Please share a little bit about your company’s history and how you achieved success.
USOC: One of the keys to USOC’s success lies in our commitment to understanding not just the equipment, but each customer’s unique situation, level of expertise and needs. The company has achieved success by understanding the pressures today’s health care professionals face. Its innovative practices and expert engineers have allowed USOC to reduce the price of patient monitoring service without sacrificing quality.
The Small Business Association (SBA) is an agency that has been responsible for the livelihood of small businesses and entrepreneur ventures since 1953. The goal of the SBA is to reinforce the nation’s economy by providing capital as well as analysis to up-and-coming businesses around the United States. For more than 50 years the SBA has also recognized the excellence of those businesses who have surpassed the meaning of excellence and accomplishment.
In 2016, the SBA presented a special achievement award to Ali Youssef, owner and founder of USOC. The company has grown from its original three employees in 2011 to its current magnitude of more than 100 staff members to date, not only makes it a leader in its field, but an integral part of the progress of today’s economy. Congratulations to Ali and to his family that he refers to as USOC Medical!
Q: What are some advantages that your company has over the competition?
USOC: Our added value is our value proposition, especially compared to the competition. We are more than a repair facility for our biomeds, we act as a partner to help facilitate the repair process. We create a partnership with the biomeds and support them. We are the biomed shop for our biomeds as well as 24/7 technical support. We understand more than anyone else the biomed’s needs as our CEO is a biomed and serves as our lead technician and head engineer. We have leveraged our experiences to create a unique repair facility that meets the quality standards and turn times of each valued customer. Our quality is the reason we have the confidence to offer a 12-month end-to-end warranty for most repairs. We facilitate our biomeds’ daily tasks through our updated customer portal (USOC e-link) that is used not only for repairs but also provides support and guidance. We also have an emergency kit for our biomeds. The emergency kit consists of the most popular items that break down. It can be used as an exchange program when devices break down.
Q: What were some of the challenges your company faced last year during the COVID-19 pandemic?
USOC: First of all, USOC would like to express our appreciation for the health care industry’s hard work and dedication during this time of crisis and uncertainty. We realized last year that we had a special role during this unprecedented time, supporting our families and communities both locally and nationwide. Although at times our stock ran short, we were able to respond to an increasing demand for our services and continue to give the best service to our customers.
Q: Please explain your company’s core competencies and unique selling points.
USOC: USOC provides biomedical equipment repair solutions to health care facilities, clinics and medical companies in the USA and Canada.
Here is how it works: The hospital calls for troubleshooting and, if necessary, sends equipment to us. We test, diagnose and repair it at our facility and then send it back to them. We offer a warranty that allows the biomed shop to send the equipment back free of charge if there is ever a problem. We also offer continuing troubleshooting over the phone. If the equipment needs to be sent in for repair, USOC Bio-Medical Services will program a loaner based on the hospital’s data and expedite shipping to the facility.
Q: What product or service are you most excited about right now?
USOC: We are excited about patient monitoring and the development of cost-effective ways to perform repairs on products as well as the implementation of software that enriches and eases the customer experience. We are also excited about our brand new customer portal that will allow all our clients to manage their repairs, create a Return Goods Authorization (RGA), print a shipping label, follow the different stages of the repair and have a complete dashboard of all their repairs with USOC Bio-Medical Services.
Q: What is the horizon for your company? How will it evolve in the coming years?
USOC: Hopefully, continued growth as well as the addition of new product lines and services are on the horizon. We are also spearheading new ways of doing things and performing repairs while developing relationships and partnering with market-leading companies to advance our services and offerings.
Q: What is your company’s mission statement?
USOC: Our vision is empowering better patient health with technical insights. Our three goals are to promote a healthier world, build value and create an inspiring workplace. Our five-point strategy to achieve our goals are innovative growth, drive operational excellence, simplify the organization, focus on technical information services and deliver great products and services. An important part of the USOC Bio-Medical Services environment are our behaviors, which are customer focused, performance oriented, united as one team, transparent and agile. The core values at USOC Bio-Medical Services are quality, integrity, innovation, accountability, collaboration and leadership.
For more information, visit www.usocmedical.com.
