Philips DigiTrak XT Holter Recorder
Q: How do I clear the 602 Error code on my DigiTrak XT holter monitors? Every single one of them is showing 602 error code.
A: I did a short video on how to repair this problem. You can go to YouTube and type “Error 602 repair.”
A: This is a new problem affecting all 860322 Holters, per Philips directly. Please contact them at 800-722-9377 and create a Case ID against your serial number(s). Further information is expected, but at this time the holters cannot be used whatsoever. It appears to be a 2020 date rollover issue that corrupted the firmware.
A: Subject: 860322 Philips DigiTrak XT Holter Recorder – Reported Error
Dear Valued Customer:
We want to bring to your attention an issue with the Philips DigiTrak XT Holter Recorder (Model 860322). Philips has confirmed that – beginning on January 1, 2020 – if a battery is inserted in the recorder and a user attempts to start it, or if the recorder is inserted in the docking station, the recorder will display “Error: 602” and fail to function further. At this time, there is no action that the user or Philips Service can take to clear this error. Philips has determined that an issue with the firmware results in an abnormal device behavior associated with the recorder’s internal real-time clock. This manifests itself when the year rolls over from 2019 to 2020. It affects all DigiTrak XT Holter Recorders, but no other Philips system or device. Immediately upon learning of this issue at the beginning of January, Philips began to work on a solution, dedicating both internal Philips and external resources. That high priority effort continues. We will communicate with you as soon as a solution has been confirmed. By no later than Friday, January 10, Philips will provide an update and guidance. Regrettably, until then, your DigiTrak XT Holter Recorders cannot be restarted. Philips sincerely apologizes for the inconvenience this situation has caused. If you have any questions regarding this incident, please contact the Customer Care Solution Center at (888) 744-5477.
GE Healthcare Optima XR220amx
Q: I need some troubleshooting help. I have an Optima 220 that won’t start. When you press the power button it starts for 2 or 5 or 10 seconds and then shuts down. Parts replaced: main power supply, LVLE power supply and still the same problem. I appreciate any help.
A: You should try reseating the cable between the PC and the Spyder. When it is starting, do you get the GE icon on the bezel to light up? Does the battery bar light up? On the PC, are you getting any of the three green LEDs?
A: Check each battery pack voltage on start up. One is probably dropping out. Will prevent start up even if plugged in. Had it happen to me once.
A: Check the cricket battery board for any signs on a burnt component.
A: Did you properly charge the batteries? Also, you may have faulty battery(ies). I had a faulty battery shipped to me once. It would be odd that your problem started when you replaced the batteries unless it existed prior
A: Has GE performed the battery charge firmware update on this system?
A: It should be FMI 10910. There should be stickers near the cord reel. One of them should have that FMI on it. Though I have seen FEs not install the sticker so you may call GE if you don’t see the sticker. They should be able to look it up.
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