Author: K. Richard Douglas

By K. Richard Douglas With passage of the Affordable Care Act (ACA) in 2010, the nation’s hospitals had a new challenge that came through the Centers for Medicare and Medicaid Services (CMS). That challenge required them to tighten budgets and seek best practices for keeping expenses in check – while taking on more patients. The
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By K. Richard Douglas Training has become a potpourri of opportunities with technology playing a big role in its evolution. The Internet has been a game-changer with the convenience and cost savings of online resources making training resources as close as your favorite easy chair. For the HTM professional, the variety and variations of training
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By K. Richard Douglas What is it that the average employee wants most? Is it the biggest possible paycheck in their profession? Maybe, getting free lunch in the company cafeteria every day? Could it be an extra day off every year? According to a May 2016 article in the Harvard Business Review, the answer is
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